Look at the phone on your desk. It seems harmless, but it's probably costing you a fortune. We're not just talking about the high monthly bill. We're talking about the real costs: the missed customer calls when no one is at their desk, the clunky auto-attendants that frustrate callers, and the expensive, slow process of adding a new employee. This post breaks down the hidden ways your outdated phone system is a liability that's draining your profit.