Stop worrying about downtime. We provide proactive monitoring, helpdesk support, and IT strategy for businesses in Pollock and Central Louisiana.
When your network goes down, you lose money. But true Managed IT is more than just fixing broken computers. It’s about preventing problems before they happen. At Monadic, we don't just repair; we prepare your business for the future.
We watch your systems around the clock. If a server spikes or a drive fails, we know—and fix it—often before you even notice.
Tech trouble? Call our local team. We provide instant remote support to get your employees back to work in minutes, not days.
We act as your Chief Information Officer, helping you budget for upgrades and align your technology with your 5-year business goals.
We begin with a deep-dive audit of your current network, security posture, and hardware lifecycle. We identify hidden risks, bottlenecks, and "shadow IT" that threaten your operations.
We immediately remediate critical vulnerabilities. This includes deploying our security stack, patching outdated servers, and resolving the nagging issues your team has been "just dealing with."
We align your technology with industry best practices. We configure backups, organize cable closets, and implement standard operating procedures (SOPs) for user access.
Your system is now live in our dashboard. We monitor health metrics 24/7, while your team gets direct access to our helpdesk for day-to-day support.
We are vendor-agnostic but highly experienced with the industry's leading platforms. Our engineers specialize in Microsoft 365 and Google Workspace environment and Azure and Google Cloud Platform cloud infrastructure. We secure endpoints using SentinelOne and Bitdefender, manage networks via Ubiquiti UniFi and Cisco Meraki, and protect data with Datto and Veeam backup solutions. Whether you run a Dell, HP, or Lenovo fleet, we have the tools to manage it.
Unlike national providers, we are based right here in Central Louisiana. We understand the unique challenges of our local economy. When you call Monadic, you speak to a neighbor who knows your name and your network map—not a script reader overseas.
The "Break-Fix" model is fundamentally flawed because it rewards downtime; the IT provider only makes money when you are in pain. With Managed IT, our incentives are aligned with yours. You pay a flat monthly fee for uptime. If your network goes down, it costs us money to fix it. This motivates us to perform proactive maintenance, apply patches, and monitor for errors so we can resolve issues before they disrupt your business.
Response time is critical. For critical "Server Down" emergencies, our Service Level Agreement (SLA) guarantees an immediate response. For routine helpdesk tickets, our average response time is under 15 minutes. Because we are locally based in Pollock, we can deploy a technician onsite to Alexandria, Pineville, or surrounding parishes quickly if a hardware issue cannot be resolved remotely.
Yes. In the modern landscape, IT and Security cannot be separated. Our "Fortify" Managed Services package includes our baseline security stack: Next-Generation Antivirus (NGAV), automated patch management, email filtering, and firewall management. We don't just keep the lights on; we keep the doors locked.
Not necessarily. We often work in a "Co-Managed" capacity. If you already have an internal IT manager, Monadic can handle the heavy lifting—server maintenance, backups, and security monitoring—freeing your internal staff to focus on strategic projects and immediate user support. We give your internal team the tools and support they need to be more effective.
Our monitoring systems never sleep. If a critical infrastructure alert triggers at 2 AM, our on-call engineers are notified immediately. In many cases, we can restart services or mitigate the threat remotely before your team even arrives at the office the next morning.